Support > Products


Are your prices up to date?

Our online catalog is updated on a daily basis. All prices are subject to change without warning. The price listed at the time that you place your order will be the price that you pay (except in the event of an obvious error). One of our goals is to keep our prices as competitive as possible.

Are your products parallel imported?

No. All of our products are genuine.

What does the product availability mean?

Along with our pricing information our warehouse's stock levels are updated on a daily basis. Our website usually indicates the number of items that are currently in stock, an estimated date of arrival to our warehouse or an estimated lead time for the item to arrive from manafacturers. Please note that when an item is not in stock, the lead time or date of arrival is the manafacturer's best estimate. Sometimes the item can arrive earlier or later than advised.

I've been waiting for a backorder for longer than estimated. What can I do?

You can contact us for an update on the progress of your order. From there you can decide whether you would like to continue to wait for it or if you would like to cancel the order for a full refund.

How can I find a product on your website?

Generally the easiest way to find products on our website is to search for it using the manafacturer's product ID or key words using our search bar. Alternatively, you can find all of our products by using the "Products and Services" drop down menu.

I've searched high and low on your website but I still can't find what I'm looking for

Feel free to contact us if you have any specific requirements. Our website lists ~95% of the products that we can offer. We may be able to help you source a particular item or recommend other companies that you could talk to.

What is OEM?

OEM - Original Equipment Manafacturer. These items usually come with very basic packaging and only fundamental user guides etc. In contrast to full retail versions of products, these items have all of the same functionality that retail versions have but they are best suited to customers who are familiar with installing such components etc.

What is an academic product?

An academic product is identical to a full version product except for the fact that they can only be purchased and used by persons who qualify for academic licences. Typically students and members of academic institutions are eligible to use these products. Evidence of affiliation to an educational facility will be required to purchase such items.


If you cannot find what you are looking for or have a question not answered here, please do not hesitate to contact us.

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