When will my order arrive?
Orders generally wait until all the items are in stock before being dispatched. Once all items are in stock the order is shipped overnight to your shipping address if in the North Island, or there is a 2 day delivery to South Island Addresses.
What is the cut off time for ordering?
Orders made and paid for by 15:00 on business days are generally dispatched that evening. Obviously the earlier in the day the better the chance is of getting dispatched that day.
Which Courier company do you use?
The majority of orders are shipped using Courier Post. Orders that are oversized or over 25kg are shipped using one of several bulk freight companies.
Can I specify a time to have my order delivered?
Generally this is not possible. This is due to the fact that once the order has been dispatched from our warehouse it is in the hands of the courier company. It may be possible for you to coordinate directly with the courier company using the order track and trace number but this is outside of our service.
What happens if my order arrives at my Shipping Address and no one is there?
All orders require a signature upon delivery. If no one is available to sign for the order when the courier arrives, they will leave a card informing you to collect the item from their depo or to contact them to arrange a more suitable time to deliver the consignment.
How much does it cost to ship my order?
Orders under a total value of $200 inc GST incur a delivery fee of $9.50. Orders over $200 are shipped free of charge.
Do you deliver to oversea addresses?
Do you deliver to PO Boxes?
No. This is due to the fact that a signature is required for all deliveries.
What do I do if I haven't recieved my order or if I have a problem with the delivery?
Please contact us in the first instance and we will investigate for you. This includes orders that have not arrived when they should have or for orders that have arrived damaged.