Returns and Warranty
The product that I purchased from you has recently died. How can I organise a return or repair?
In the first instance you will need to send an email to firstname.lastname@example.org with details of the product, the problems you are having with it and your FDC account details. We will then determine whether the item is able to be returned or repaired and advise you on the appropriate course of action. Please note that an item is not considered to be faulty simply because it is incompatible with your other equipment.
I have decided that I no longer require the product that I purchased the other day, can I return it?
If the item is unopened, in pristine condition and you have purchased it within the past 14 days you may return it to us. Again, you will need to send us an email (as above) and we will advise you what to do next.
Product supplied on a "No Return" basis can not be returned unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement.
Product sold on the "No Returns" basis:
* any clearance stock, unless faulty
* special promotions
* some brands
As of March 1 2006, the following Brands and technologies became excluded from our 14 day no quibble return policy:
* Components - AMD CPU's, Intel CPU's
* All memory modules (Acer, Crucial, IBM, Hewlett Packard, Kingston, Toshiba), all hard drives (Acer, IBM, HP, Maxtor and Seagate) and Western Digital
* All software licensing media kits and Microsoft system builders OEM range
* Computer Systems - any special build on desktops and servers, and all server accessories (Acer, IBM, and Hewlett Packard)
* Networking products from Cisco, Juniper, Motorola and configure to order APC racks
What happens if I no longer have the packaging for the product that I am going to return?
Unless the item is faulty we cannot accept the product back as it is not unopened and in pristine condition. If the item is faulty please package the product as securely as possible and organise a return as per the instructions above.
Can I get a refund on a faulty product?
If the fault has been reported within 1 month of the purchase date you can request a refund of the purchase price of the product. Otherwise we will replace the item with the same or equivalent within the conditions of the warranty. If the equivalent item is not suitable, you can get a refund.
Can I get a forward replacement?
You can request a replacement product to be sent to you before you return the faulty product. This replacement will be added to your account and you will be given a period of 10 working days to return the faulty product before an invoice is raised for the replacement.
Who pays for the cost of returning the products?
If the product is not faulty or has developed a fault more than 1 month after purchase you will be required to pay for the cost of shipping. If the product is faulty and it has been reported with 1 month of purchasing, we will organise a courier to pick this up from you and deliver it back to our warehouse.